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COVID-19 Hotline (800) 722-5725

The COVID-19 hotline is a service operated by the healthcare professionals at the KY Poison Control Center who can provide advice and answer questions. Please be patient as we are handling a high volume of calls and want to give everyone the time they deserve. For general information, please review the website prior to calling the hotline. Guidance is being added as it becomes available.


The Center for Disease Control and Prevention (CDC) is responding to an outbreak of respiratory disease cause by the novel (new) coronavirus that was first detected in China.  This outbreak has now been detected in more than 100 locations around the globe, including the United States.  The virus has been named "SARS-CoV-2" and the disease it causes has been names "coronavirus disease 2019" (abbreviated "COVID-19").

According to the Kentucky Department for Public Health (KDPH), this respiratory disease was first detected in a Kentucky resident on March 6, 2020.  The KDPH has created a website to provide the latest information on the outbreak in Kentucky. 

Information on the COVID-19 situation is readily available and may create stress reactions in some individuals.  This section is designed to provide information on obtaining accurate and credible information as well as addressing any potential stress reactions.  To view a particular document just click on the link.  Additional information on these topics, and others, can be found on the websites listed below.

Center for Disease Control and Prevention (CDC)

The CDC has dedicated a section of its website to the Coronavirus Disease 2019.  You can review information specific to the United States, including a map of reported cases, by using this link

Kentucky Department for Public Health (KDPH)

The KDPH is the agency with the Cabinet for Health and Family Services that is responsible for developing and operating state public health programs for Kentucky. The KDPH has also created a website dedicated to providing accurate and timely information on the COVID-19 situation in Kentucky. 

Substance Abuse and Mental Health Services Administration (SAMSHA)

The SAMHSA is the agency within the U.S. Department of Health and Human Services that leads public health efforts to advance the behavioral health of the nation. SAMHSA's mission is to reduce the impact of substance abuse and mental illness on America's communities.

Coping With Stress During Infectious Disease Outbreaks

COVID-19 Specific Guidance

CDC Guidance for First Responders - This guidance applies to all first responders, including law enforcement, fire services, emergency medical services, and emergency management officials, who anticipate close contact with persons with confirmed or possible COVID-19 in the course of their work. 

CDC: What law enforcement personnel need to know about coronavirus disease 2019 (COVID-19) 

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National Volunteer Fire Council (NVFC): Managing Stress in Uncertain TimesThis link provides information on resources and webinars designed for firefighters, EMS providers, and their families during this stressful time.  

CDC Information for Healthcare ProfessionalsThis link provides information on resources and webinars designed for healthcare professionals treating individuals during the COVID-19 pandemic.   

ICISF: Suggestions for Sustaining Resilience during the COVID-19 Response 

ICISF: Helping your Child Cope with the COVID-19 Pandemic

National Child Traumatic Stress Network (NCTSN): Parent/Caregiver Guide to Helping Families Cope with the Coronavirus Disease 2019

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Preventing COVID-19 Spread Guidance

Resources for Home: Plan, prepare, and respond to Coronavirus Disease 2019

Resources for K-12 Schools and Childcare Programs

Interim Guidance for Businesses and Employers

Resources for Community- and Faith-Based Leaders

Resources for Large Community Events & Mass Gatherings